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help desk analyst Verified
Posted on February 28, 2024 by Employer details ANNY TYE LTD
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Help desk. Private sector. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Computer and technology knowledge: Desktop applications. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Organized. Ability to multitask. Honesty. Experience: 7 months to less than 1 year.- LocationCalgary, AB
- Salary$30.00HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Day, Early Morning, Morning
- Start date Starts as soon as possible
- vacancies 2 vacancies
- Verified
- Source Job Bank #2816118
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
7 months to less than 1 year
Work setting
- Help desk
- Private sector
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Desktop applications
Additional information
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Organized
- Ability to multitask
- Honesty
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Newcomers to Canada
- Youth
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-05-19
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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