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help desk technician Verified
Posted on February 23, 2024 by Employer details 2720455 Ontario Inc.
Job details
Education: College/CEGEP. Work setting: Help desk. Private company, corporation or industry. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Supervision: 1 to 2 people. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Network+ Certification. A+ Certification. Computer and technology knowledge: MAC. JavaOS. Networking hardware. Networking security. Desktop applications. Security software. Word processing software. Communication software. Software development. Quick Books. SAP (FI/CO / HR / MM / OT SD). Data analysis software. JavaScript. MS Windows. SharePoint. Spreadsheet. Visual Basic. Wireless networks. PHP. Security and safety: Bondable. Transportation/travel information: Own vehicle. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Time management. Experience: 1 year to less than 2 years. Financial benefits: As per collective agreement.- LocationWindsor, ON
- Salary$19.00 to $23.00HOUR hourly (To be negotiated) / 32 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Morning
- Start date Starts as soon as possible
- Benefits: Financial benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2810980
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Work setting
- Help desk
- Private company, corporation or industry
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- 1 to 2 people
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge
- MAC
- JavaOS
- Networking hardware
- Networking security
- Desktop applications
- Security software
- Word processing software
- Communication software
- Software development
- Quick Books
- SAP (FI/CO / HR / MM / OT SD)
- Data analysis software
- JavaScript
- MS Windows
- SharePoint
- Spreadsheet
- Visual Basic
- Wireless networks
- PHP
Additional information
Security and safety
- Bondable
Transportation/travel information
- Own vehicle
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Time management
Benefits
Financial benefits
- As per collective agreement
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-05-30
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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