help desk technician Verified

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Evaluate and install computer hardware, networking software and operating system software
• Respond to requests for help and information from Website visitors and Website designers

Experience and specialization

Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• Word processing software
• MS Office
• MS Windows
• TCP/IP

Additional information

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Own tools/equipment

• Computer
• Internet access

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Night shift premium
• Pension plan