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user support technician Verified
Posted on April 11, 2024 by Employer details NSUS GROUP INC.
Job details
Education: Bachelor's degree. Work setting: Consulting firm. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Supervision: 1 to 2 people. Computer and technology knowledge: Internet. Communication software. Transportation/travel information: Public transportation is available. Personal suitability: Client focus. Judgement. Team player. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Life insurance. Registered Retirement Savings Plan (RRSP). Long term benefits: Tax-Free Savings Account (TFSA). Other benefits: Deferred Profit Sharing Plan (DPSP). Free parking available. Learning/training paid by employer. Team building opportunities. Travel insurance.- Location2 SHEPPARD AVENUE EAST suite 700North York, ONM2N 5Y7
- Salary$29.00HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2871695
Overview
Languages
English
Education
- Bachelor's degree
Experience
1 year to less than 2 years
Work setting
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Internet
- Communication software
Additional information
Transportation/travel information
- Public transportation is available
Personal suitability
- Client focus
- Judgement
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Tax-Free Savings Account (TFSA)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Travel insurance
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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