Overview
Languages
English
Education
Experience
3 years to less than 5 years
Work setting
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Hospital/health care establishment/health institution
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Private company, corporation or industry
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Supervise other technical support workers in this group
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Perform Web-server backup and recovery operations
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Provide customer service
Experience and specialization
Computer and technology knowledge
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Android
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Information Technology Infrastructure Library (ITIL)
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Mainframe
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iOS
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Device drivers
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Networking software
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Networking hardware
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Networking security
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Extranet
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Intranet
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Internet
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Servers
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Desktop applications
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File management software
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Security software
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Multimedia software
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Presentation software
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Communication software
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Web service design
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Database software
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MS Office
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MS Windows
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SharePoint
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Spreadsheet
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TCP/IP
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Wireless networks
Additional information
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Repetitive tasks
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Handling heavy loads
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Physically demanding
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Manual dexterity
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Attention to detail
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Ability to distinguish between colours
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Sound discrimination
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Sitting
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Combination of sitting, standing, walking
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Standing for extended periods
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Bending, crouching, kneeling
Personal suitability
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Accurate
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Judgement
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Organized
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Team player
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Ability to multitask
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Time management
Benefits
Other benefits
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Free parking available
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Parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.