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technical support agent Verified This job was posted directly by the employer on Job Bank.
Posted on May 23, 2024 by Employer details Survalent Technology Corporation
Job details
Education: Bachelor's degree. Electrical and electronics engineering. Work setting: Troubleshooting/diagnostic. Tasks: Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Provide customer service. Manage incidents. Computer and technology knowledge: Salesforce. SQL. TCP/IP. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Experience: 2 years to less than 3 years. Workplace information: Remote work available. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits.- LocationBrampton, ONRemote work available
- Salary$55,000 to $60,000YEAR annually (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- Benefits: Health benefits
- vacancies 1 vacancy
- Source Job Bank #2929224
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
- Electrical and electronics engineering
Experience
2 years to less than 3 years
Work setting
- Troubleshooting/diagnostic
Responsibilities
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Salesforce
- SQL
- TCP/IP
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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