front desk manager
Posted on December 24, 2025 by a licensed third-party for Employer details Holiday Inn Express & Suites Welland
Job details
Education: Bachelor's degree. Work setting: Rural area. Relocation costs covered by employer. Hotel, motel, resort. General office. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Negotiate with suppliers for the provision of materials and supplies. Conduct training sessions. Negotiate with clients for the use of facilities. Perform front desk duties. Arrange for and oversee maintenance activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Establish work schedules. Manage events. Organize and maintain inventory. Co-ordinate, assign and review work. Requisition materials and supplies. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Perform same duties as workers supervised. Supervision: 5-10 people. Staff in various areas of responsibility. Certificates, licences, memberships, and courses : First Aid Certificate. CPR Certificate. Computer and technology knowledge: MS Word. Mac OS. PeopleSoft. Quick Books. Central reservation system (CRS). MS Access. MS Excel. MS Office. MS Outlook. MS PowerPoint. MS Windows. Google Drive. Specialization or experience: Specialized environmental skills and knowledge. Security and safety: Criminal record check. Transportation/travel information: Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Standing for extended periods. Large workload. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Team player. Accurate. Interpersonal awareness. Dependability. Judgement. Organized. Screening questions: Are you authorized to work in Canada?. Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you willing to relocate for this position?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Employment terms options: Early morning. Evening. Shift. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Morning. Night. On call. Day. Weekend. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Life insurance. Mileage paid. Other benefits: Free parking available. Learning/training paid by employer. On-site amenities. Team building opportunities. Parking available.- Location224 Power DriveWelland, ONL3B 5N4
- Work location On site
- Salary$40.00 to $45.00HOUR hourly (To be negotiated) / 40 to 44 hours per week
- Terms of employment Permanent employmentFull time
- Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3470713
Overview
Languages
English
Education
- Bachelor's degree
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Rural area
- Relocation costs covered by employer
- Hotel, motel, resort
- General office
Responsibilities
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Manage events
- Organize and maintain inventory
- Co-ordinate, assign and review work
- Requisition materials and supplies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Perform same duties as workers supervised
Supervision
- 5-10 people
- Staff in various areas of responsibility
Credentials
Certificates, licences, memberships, and courses
- First Aid Certificate
- CPR Certificate
Experience and specialization
Computer and technology knowledge
- MS Word
- Mac OS
- PeopleSoft
- Quick Books
- Central reservation system (CRS)
- MS Access
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Windows
- Google Drive
Specialization or experience
- Specialized environmental skills and knowledge
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Large workload
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
- Accurate
- Interpersonal awareness
- Dependability
- Judgement
- Organized
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Life insurance
- Mileage paid
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- Team building opportunities
- Parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-02-16
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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