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customer service representative - call centre

Title posted on CareerBeacon - Member Service Representative

Posted on May 12, 2026 by Employer details Healthcare & Municipal Employees' Credit Union

Job details

Position VacancyJob Title: Member Service RepresentativeJob Status: Regular Part-Time ? One (1) Existing VacancyPrimary Location: Limeridge Branch IntroductionAre you passionate about helping people with their everyday banking needs and building meaningful relationships along the way? Do you enjoy a fast-paced, member-focused environment where accuracy, service, and teamwork matter? If so, a position as a Member Services Representative (MSR) at Healthcare and Municipal Employees? Credit Union (HMECU) may be a great fit for youCompanyHMECU has been serving our healthcare, municipal, fire and police community for over 90 years! We value dedication and commitment to excellent service. Our team members are the heart of our Credit Union, and we are looking for individuals that share our vision and purpose. We take pride in the service we provide to our members and are looking for an enthusiastic and passionate candidate to join our branch team.Our PurposeWe care for the financial needs and wellbeing of our members so you can focus on what matters most.Job Purpose &amp; SummaryReporting to the Member Service Representative Supervisor, the Member Services Representative (MSR) is responsible for providing a full range of frontline banking services while delivering exceptional member experiences. This role focuses on building trusted relationships, understanding member needs, and recommending appropriate products and services to support members? financial wellbeing. The MSR plays a key role in daily branch operations, ensuring accuracy, compliance, and professionalism in all transactions, while contributing to a positive, collaborative branch environment.Skill Requirements Required Experience:? Minimum 1 year of cash-handling experience; prior banking or credit union experience preferred.? Superior customer service skills, including handling difficult or sensitive member situations.? Basic computer proficiency, including Microsoft Word, Excel, and Outlook.? Strong attention to detail and organizational skills.? Must be bondable.What you?d be doing:Member Service &amp; Sales? Build strong relationships with members by assessing needs and recommending appropriate products and services.? Provide service and proactive financial advice through in-person, phone, and email channels with professionalism and clarity.? Resolve member concerns using sound judgment and service recovery techniques.? Support members in setting up CU-Line and online services.? Solicit new business from members by addressing specific financial needs.? Sell and process primary cheques (bank drafts), U.S. money orders, travelers? cheques, travel insurance, term deposits, and renewals.? Promote and upsell Credit Union products to achieve individual and organizational sales targets.Operational &amp; Transactional Responsibilities? Open and close member accounts.? Receive and process members? bill payments.? Ensure accuracy in all member transactions, including RRSPs, TFSAs, GICs, and term deposits.? Accurately complete personalized cheque orders and direct to the appropriate person.? Process payroll deductions and splits correctly, ensuring proper filing and routing.? Balance cash drawers, outgoing cheques, and other transactional responsibilities daily.? Maintain organized member files and complete daily filing, including cheques, loans, RRSPs, and GIC paperwork.? Perform clearing duties as needed.Compliance, Risk &amp; Knowledge? Maintain up-to-date knowledge of HMECU policies, procedures, guidelines, and legislation, including Money Laundering and Privacy regulations.? Follow HMECU?s Privacy Policy at all times.? Inform managers of potential or known issues regarding policies, procedures, or regulations.? Ensure compliance and accuracy in all operational processes.Teamwork &amp; Collaboration? Offer support to other employees as needed.? Respect contributions from all team members and participate in team-building initiatives.? Understand how individ