guest services manager
Posted on May 22, 2026 by Employer details iHotel and Conference Centre Red Deer
Job details
Education: College/CEGEP. or equivalent experience. Work site environment: Non-smoking. Air conditioned. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Conduct training sessions. Negotiate with clients for the use of facilities. Perform front desk duties. Prepare budgets and monitor revenues and expenses. Implement marketing activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Establish work schedules. Organize and maintain inventory. Supervision: 5-10 people. Computer and technology knowledge: Central reservation system (CRS). MS Office. Security and safety: Bondable. Criminal record check. Transportation/travel information: Valid driver's licence. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Standing for extended periods. Screening questions: Do you have experience working in this field?. Other: Use of artificial intelligence. Employment terms options: Evening. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Morning. On call. Weekend. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Other benefits: Free parking available.- Location Red Deer, ABT4P 1A2
- Work location On site
- Salary$39.13HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Morning, Evening, Weekend, On call, Flexible hours
- Starts as early as 2026-07-05
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3582432
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Non-smoking
- Air conditioned
Work setting
- Hotel, motel, resort
Responsibilities
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Implement marketing activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Organize and maintain inventory
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- Central reservation system (CRS)
- MS Office
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Standing for extended periods
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
Other benefits
- Free parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-06-12
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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