customer service representative - insurance
Posted on May 28, 2026 by Employer details The Cooperators
Job details
The Senior Client Service Representative, Group Benefits is the first point of contact for group benefits plan sponsors and human resources professionals. The role builds and maintains strong relationships with plan sponsors, provides them with education and guidance on eligibility requirements and administration of group benefit plans, and provides them with training on the Benefits Now for Plan Sponsors website. How you will create impact: Answer client inquiries received by phone, email or through the online system regarding Group Benefits eligibility and administration, billing and premium inquiries, exception handling, and general inquiries. Educate plan sponsors/administrator on Group Benefits administration and policy guidelines. Train plan administrators on the use of Benefits Now for Plan Sponsors. Trouble-shoot inquiries from Benefits Now for Plan Sponsor users (for both initial training and ongoing consultation). Research situations to determine the root cause of any plan member eligibility discrepancies reported by clients and makes any appropriate corrections to plan member information on internal systems. Provide back-up to the EHC/Dental CSRs, responding to claims and coverage inquiries related to health and dental coverage. Respond to claims-related inquiries from plan sponsors / administrators to ensure service at first point of contact. To join our team: You have completed a post-secondary education; or an equivalent combination of relevant experience and/or education You have 2 years of previous experience with Group Benefits Completion of LOMA, HIAA, GBA, or ACS an asset You must respond with a high level of accuracy, demonstrating sound problem solving skills, excellent written communication skills You have the ability to work in a team environment to consistently provide superior client service You must have excellent communication skillset.- Location Regina, SK
- Work location On site
- Salary$50,280 to $83,800YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- Source SaskJobs #1516899
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