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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on June 01, 2026 by Employer details CARMA Corp

Job details

*Why Join Us?* At CARMA, our vibrant culture is the foundation of everything we do, fostering connections and ensuring employees feel valued, engaged, and part of a supportive community. Founded in 1977, CARMA was the first Measurement Canada-approved supplier of electricity submetering systems, installing over 450,000 meters nationwide, with more than 100,000+ suites under contract. We provide submetering systems, billing services, and data for cost recovery and sustainability reporting across Canada, with offices in Lindsay, Toronto, Calgary, Edmonton, and Vancouver. Proud to be Great Place to Work certified, we are committed to Diversity, Equity, Inclusion (DEI), Environmental, Social, and Governance (ESG) principles, and Corporate Social Responsibility (CSR). With a robust benefits package, we create an environment where employees can thrive both personally and professionally. Our core values of accountability, teamwork, customer-centric, respect, and excellence guide us in every decision and interaction. If these values align with yours, CARMA could be the perfect place for your next career move - where we encourage growth, prioritize collaboration, and celebrate success together. Here?s what you can expect as part of the CARMA experience: * *Competitive Salaries:* A rewarding structure based on experience and performance. * *Company-Wide Annual Salary Increase:* Recognition of your contributions through annual salary adjustments. * *Comprehensive Benefits Package:* Including a healthcare spending account, dental and prescription drug coverage, life and disability insurance, an employee and family assistance program, and more. * *Paid Sick Leave:* Your health matters. We offer paid sick leave so you can rest and recover without financial worry. * *Paid Personal Leave:* Maintain work-life balance with paid personal leave for family time, appointments, or self-care. * *Additional Vacation Leave:* Additional days off to help you relax, recharge, and maintain a healthy work-life balance. * *Wellness Week:* A dedicated time to focus on health and well-being. * *Investment in Tools & Resources:* We invest in the latest tools, technology, and training to support your success and professional growth. * *Professional Development Support:* We provide resources and allowances for ongoing learning and career growth. * *Employee Engagement Program:* Initiatives designed to keep employees involved, motivated, and connected. * *Team-Building Activities:* We regularly organize activities that promote creativity, collaboration, and unity, building strong, trusting teams. * *Monthly Company Lunches:* A time to unwind, enjoy great food, and strengthen relationships with colleagues, celebrating both work and personal milestones. * *Quarterly Townhall Meetings:* We value open and transparent communication. These meetings keep everyone informed, encourage discussions, and include training sessions to support continuous learning. Plus, our "Ask Me Anything" sessions allow for direct interaction with leadership. * *Volunteer and Community Involvement Opportunities:* CARMA supports employees who want to give back to their communities through service. * *Employee Referral Program:* Rewarding employees for helping us grow the team with successful referrals. * *Employee Recognition and Awards:* Celebrating achievements and outstanding contributions across the company. If you?re passionate about delivering exceptional customer experiences and thrive in a dynamic, team-oriented environment, we have an exciting opportunity for a *Customer Service Representative* to join our team in *Lindsay, ON*. Our core business hours are from 8:00 AM to 5:00 PM, Monday to Friday. This role is perfect for someone eager to make a meaningful impact, build strong relationships with clients, and contribute to innovative solutions in customer support and account management. Under the general direction of the Vice-President of Billing and Customer Service, the Cust