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customer support representative - wholesale

Title posted on CareerBeacon - Senior Solutions Specialist, Contact Center

Posted on June 24, 2026 by Employer details Bell Canada

Job details

Req Id: 430952 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. PurposeActs as trusted advisor to help Strategic and Enterprise A customers through various stages of their transformation journey. Be the technical lead and support the Contact Center practice Accountable to ensure solution proposed works as designed meeting customer needs. Provides expert advice and counsel to internal and external clients, including project teams on complex technical issues related to their area of specialty. Works directly with internal and external partners to drive customer satisfaction, retention and revenue growth. Participates in account planning Provides consultation on innovative, high impact services and solutions that realize significant business impact for the customer. With the collaboration of Product, manage and maintain vendor / partner relations &amp; present vendor's roadmaps Responsible for the attainment of Revenue objectives Key ResponsibilitiesCreate and drive revenue within a specified region or list of named accounts Generate business opportunities through professional network Drive brand awareness, campaigns, and lead generation via networking, associations, etc. Meet yearly quotas Own the sales cycle Develop business plan Maintain account and opportunity forecasting within our internal forecasting system (SFDC) Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience Critical Qualifications8+ years of outside enterprise software sales experience Be able to work independently and as part of a team in a fast pace, rapid change environment Experience selling at the C-level Proven track record of sales excellence A proven sales hunter and closer Superior professional presence and business acumen Preferred QualificationsContact Center Software Sales in Large Enterprise Accounts Deep understanding of large contact center technical and operational challenges Must have Contact Center Sales Certifications from one or more of the following vendors: Genesys, NICE, Amazon, Zoom and Google Adequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: Management Job Status: Regular Term - Full Time Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Montreal Work Arrangement: Hybrid Application Deadline: 07/06/2026 For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an