studio manager
Posted on July 28, 2026 by Employer details Cycologie Studio de Spin Inc.
Job details
*About Us:* Cycologie is an indoor cycling and Pilates-inspired reformer studio. Our high-intensity, low-impact classes take place within elevated, supportive, community-oriented environments across both modalities. We offer exceptional service, guest support, and encouragement to help you reach your goals. *Our Team:* When you join the Cycologie team, you become part of something more than just a studio; you join a community that values presence, energy, and connection. We're passionate about delivering unforgettable class experiences and creating an environment where guests and team members alike feel seen, supported, and inspired. Our core values (Creating Amazement, Growth Mindset, and Pure Connection) are at the heart of everything we do. They guide how we show up, how we support one another, and how we serve our community every day. *Role Summary:* The Studio Manager at Cycologie is responsible for all aspects of performance and operations of the studio. They drive key business results through their team, excellent and easeful studio operations, and an unparalleled guest experience, all while creating and implementing smart, strategic initiatives to grow their business. The Studio Manager is an entrepreneurial, hospitality-focused leader who thrives in fast-paced, start-up environments. They embody and foster all aspects of Cycologie's culture and core values. *Core Responsibilities:* _*Guest Experience*_ * Ensure a best-in-class experience for all guest interactions in the studio, from the first visit through to post-class engagement. * Ensure that all members of the studio team respond to guest questions and concerns in a timely manner and in line with the Cycologie brand and policies. * Handle guest escalations promptly and proactively. * Communicate feedback and trends to leadership along with recommendations on how to mitigate issues going forward. * Ensure the studio is clean, organized, and safe for guests at all times. * Drive Cycologie's guest referral program. _*People + Talent*_ * Recruit, hire, and grow the studio's Guest Experience Member (GEM) team, providing consistent, specific, and ongoing feedback to constantly improve the team's performance. * Create GEM schedules for the studio that balance labour costs and service excellence, resolving team member scheduling issues as needed. * Take on shifts as needed on short notice if scheduling issues or team member cancellations create gaps in front desk support. * Develop GEMs to handle all guest experience issues positively, proactively, and in line with the Cycologie brand and policies. * Develop and manage GEMs' sales and hospitality skills. * Work cross-functionally and in collaboration with the owner on developing new training materials for the studio team. _*Business Operations*_ * Manage the day-to-day operations of the studio and implement company-wide strategies, policies, and procedures, bringing forward new and innovative solutions. * Take ownership of issues impacting the studio, proactively communicating them to leadership along with supporting information and recommendations on how issues can be resolved. * Proactively identify areas in the studio that can be improved, liaising with contractors and trades to generate quotes for new projects and carry out maintenance. * Maintain studio facilities to ensure they are safe, clean, presentable, and operating efficiently. * Maintain organized storage spaces and ensure required supplies are always in stock at the studio. * Work cross-functionally to understand and execute community, marketing, and product plans. * Create and implement strategies to build brand awareness and brand loyalty for the studio. * Manage in-studio inventory and ensure accurate inventory counts at all times in support of Cycologie's Retail program. * Lead the use of the Mariana Tek system for guest account management at the studio, keeping guest accounts organized and updated. * Liaise with the Head Trainer on changes- Location Laval, QC
- Work location On site
- Salary$55,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #10212481148
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