Job prospects Customer Service Assistant in Manitoba

Explore current and future job prospects for people working as a "customer service assistant" in Manitoba or across Canada.

Job opportunities in Manitoba

The recent trends from the past 3 years were updated on July 25, 2025. The job outlooks over the next 3 years were updated on December 10, 2025.

Prospects over the next 3 years

The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in Manitoba for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

• Demand for this occupation is driven by businesses prioritizing customer satisfaction to drive growth.
• Key trends in this occupation include self-service through artificial intelligence (AI) online chatbots and virtual assistants, AI copilots to assist workers resolve issues, AI predictive analytics to anticipate potential needs and issues, AI data analytics to create individualized service (hyper-personalization), and integrated customer relationship management (CRM) systems. 
• Jobs are concentrated in the Winnipeg region.

Here are some key facts about other customer and information services representatives in Manitoba:

• Approximately 7,650 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and administrative services (NAICS 55, 56): 23%
  • Other retail stores (NAICS 44-45, except 445): 12%
  • Insurance Carriers and related activities (NAICS 524, 526): 8%
  • Wholesale trade (NAICS 41): 6%
  • Information and cultural industries (NAICS 51): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 80% compared to 81% for all occupations
  • Part-time workers: 20% compared to 19% for all occupations
• 59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 39% compared to 53% for all occupations
  • Women: 61% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 12% for all occupations
  • high school diploma or equivalent: 41% compared to 31% for all occupations
  • apprenticeship or trades certificate or diploma: 11% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 19% compared to 17% for all occupations
  • bachelor's degree: 19% compared to 20% for all occupations
  • university certificate, degree or diploma above bachelor level: 6% compared to 8% for all occupations

Breakdown by region

Explore job prospects in Manitoba by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

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