Why is my user account under review?

To protect a user’s personal information, Job Bank may review an account to confirm that the person it belongs to is the only one using it, in accordance with Job Bank’s Terms of Use. 

While your user account is under review, you will not be able to sign in to Job Bank. 

A user account contains personal information and must only be used by the person it belongs to. Protect your password and security questions, and do not share your user account with anyone, including third parties, your family members or colleagues.

You may contact us online to ask about the status of your user account.

• How do I reset my employer user account password?
• How do I reset my job seeker user account password?
• How do I change my email address?
• Why is my user account under review?
• How do I upgrade my job seeker Standard account to a job seeker Plus account?
• Why am I receiving an error message when I enter my confirmation code?
• I'm an employer. How do I reset the answers to my security questions?
• I'm a job seeker. How do I reset the answers to my security questions?
• How do I change my password?
• How do I change my job seeker user account to an employer account to post jobs?
• How do I change my employer user account to a job seeker account?
• Why was my user account suspended?
• How can I deactivate my job seeker user account?
• How do I change my security questions?
• I received an email stating that my user account has been deactivated. What can I do?
• I don't remember the answer to my security question. What can I do?