Job prospects User Support Technician in Prince Edward Island

Explore current and future job prospects for people working as an "user support technician" in Prince Edward Island or across Canada.

Job opportunities in Prince Edward Island

The recent trends from the past 3 years were updated on July 25, 2025. The job outlooks over the next 3 years were updated on December 10, 2025.

Prospects over the next 3 years

The employment outlook will be Moderate for user support technicians (NOC 22221) in Prince Edward Island for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

User support technicians remain one of the largest IT-related occupations in the province, employed in computer systems services, government, and call centres that provide technical assistance. Remote work and cloud computing have shifted some support roles into centralized service hubs, but demand continues for technicians with strong troubleshooting, communication, and client-service skills. Call centres remain important employers, though many positions are contract-based. For those interested in this occupation, developing skills in remote desktop support, cybersecurity basics, and cloud platforms will improve prospects, while adaptability and continuous learning are essential in this fast-changing field. 

Here are some key facts about user support technicians in Prince Edward Island:

• Approximately 500 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Computer systems design services (NAICS 5415): 43%
  • Federal government public administration (NAICS 911): 18%
  • Management and administrative services (NAICS 55, 56): 13%
  • Provincial and territorial public administration (NAICS 912): 8%
  • Information and cultural industries (NAICS 51): 7%
• 81% of user support technicians work all year, while 19% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 41 weeks for all occupations.
• Less than 5% of user support technicians are self-employed compared to an average of 13% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 69% compared to 51% for all occupations
  • Women: 31% compared to 49% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 11% for all occupations
  • high school diploma or equivalent: 21% compared to 28% for all occupations
  • apprenticeship or trades certificate or diploma: less than 5% compared to 11% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 49% compared to 25% for all occupations
  • bachelor's degree: 17% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: 8% compared to 8% for all occupations

Labour market conditions over the next 10 years

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